You have read (really really) all the information on the product page but you are still missing something to place your order? Don't panic, we are here to advise you.

To contact us, do not hesitate to use the contact form below or to call us at 09 80 95 38 96.

Help, are you having a technical problem placing an order? You see us really sorry.

Send us as much information as possible (what's stuck, what can't you do, your detailed contact details) via the contact form and we will contact you very quickly.

"Is this normal?"

No, because we always send follow-up emails. Our emails may be stuck in the SPAM folder. We invite you to consult it in your mailbox.

You may also have entered your email address incorrectly .

In this case, do not hesitate to contact us via our contact form (just at the bottom of the page!) by indicating the correct email address as well as the date and time of your order so that we can correct it.

Admit it, you're in too much of a hurry to receive it!

If you have chosen a delivery method with tracking, the tracking number for your order has been sent to you by email.
You can also view it from your online account.

If you have chosen the economy delivery method, see our delivery page to learn more about delivery methods and times.

Another question about your order? No problem, send us a message via the contact form (it's just a little lower!) or call us at 09 80 95 38 96.

Do not forget to specify your Surname, First name and order number.

The product does not suit you ? Damage ! But don't panic, we have everything planned.

You can return all non-personalized VFLUO products free of charge, if neither the product nor the packaging has been damaged:

- within 30 days following your order for an exchange,

- within 30 days following your order for a credit (valid for 1 year on the site www.vfluo.fr),

- within 14 days following your order for a refund.

For a return, please send your request within the time limit, by email (the contact form is just below!) or by mail.

Please let us know the product references to be returned, their number, the reason for the return and your choice (exchange, credit note or refund).

You have fourteen days following receipt of your order (as evidenced by the postmark) to return the products to us at the address below:

VFACTORY / VFLUO
LOGISTICS
9 station street
67980 HANGENBIETEN

Important: If the products arrive damaged, it will be impossible for us to exchange or refund them. They will then be returned to you (with the most economical delivery method offered).
For optimal protection, we advise you to send them back in their original protective carton.

If the error comes from us, you will benefit from the free return of the products but also from the return at our expense of the new products.

Once your return request is validated:

We will send you a .pdf file by email which contains a return slip. You will need to print this slip and tape it to the packaging containing all the products. Once packed, all you have to do is drop it off at an office. From post

We will arrange for you to return your order to us at no additional cost to you. If, however, you have changed your mind between your purchase and receipt of your package, the return will be at your expense.

Upon receipt of the products and validation of their new condition by our services:

In case of credit note or refund: we will send you the voucher by e-mail and via your online account. In case of refund: we will proceed with the refund, by the same means used for payment.

Great ! We look forward to studying your request.

To obtain an appropriate response more quickly, do not forget to provide us with as much information as possible (Last name, First name, Company name and company SIRET number if applicable).

The whole team will bend over backwards to satisfy you.

Our motto: products made by bikers for bikers.

Help us serve you better by sharing your ideas (even the craziest ones, we love it!). Are you missing a visibility or protection accessory? Do you need stickers for a particular accessory model?

We are at your disposal, send us a message via the contact form .